Fraud Prevention
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Beware of Coronavirus Scams

Understanding software scams.Understanding employment scams

Understanding elder scams.Steps to Protecting Yourself




Understanding Software Scams

Software or technical support scams make you think that your computer has a serious problem with it, such as a virus. After you're convinced, the scammers entice you to pay for technical support services that you don't need. 

Typically, scammers will have you wire money, purchase a gift card then give them the gift card information, or use a money transfer app (Venmo, PayPal, Zelle, etc.).

Be on the lookout for these types of tactics:

  • Phone calls: scammers may call and pretend to be a technician from a credible company. If you aren't expecting a call like this then hang up immediately.
  • Pop-up warnings: scammers place a pop-up window on computer screens which looks like an error message. It may even use logos from trusted companies. Do not call the number that the window provides... real security warnings will never ask you to call.
  • Online ads or listings: scammers place their fraudulent websites in online search results or may even have an ad pop up on a website. Do not call the phone number that is provided. Only call companies that you know and trust.


  1. Legitimate companies will not contact you whatsoever informing you of a problem on your computer.
  2. Legitimate companies will never ask you to call a phone number via pop-up windows.


Read more about software scams by visiting the FTC website. If you believe you are a victim of fraud, visit this page immediately to know everything you need to do »



Understanding Employment Scams

Employment scams occur when individuals are looking for honest work. Scammers either lie about being a job placement service in exchange for money or go as far to hire victims (who believe the job is legimiate) to become "money mules". 

For job placement scams, criminals promise the victim a "job" in exchange for money before the victim is offered that "job". For hiring scams, the victim believes they work for a legimiate online company but are actually used to illegally transfer funds to the criminals.

There are clear signs when someone is involved in this scam:

  • They're making you pay them in order to get the job. Honest employers will not ask you to pay them for a job.
  • They're requesting your credit card or bank information beforehand. Don't ever share your credit card or bank account number over the phone unless you're familiar with them.
  • The job they're promising is for "previously undisclosed" federal government jobs. Information about federal jobs is free and announced to the public.


Most job placement services are legitimate, but here are a few reliable sources to use:

  • CareerOneStop
  • State/county offices
  • College career offices
  • Public library


Read more about employment scams by visiting the FTC website. If you believe you are a victim of fraud, visit this page immediately to know everything you need to do »



Understanding Elder Scams

Thieves are sadly targeting the elderly more than any other age demographic with fraudulent activity. It's our job to help you know when to spot scams. Click on one of the helpful modules below to know more about elder scams:

Prevent elder financial abuse.Reporting elder financial abuse
Planning for a financial caregiver.How to become a financial caregiver.Expectations of a financial caregiver


If you believe you are a victim of fraud, visit this page immediately to know everything you need to do »





Steps to Protecting Yourself

Your Credit Union has safeguards in place to ensure the security of your information. Yet, there are several steps you can follow to protect yourself:

  • Know your account/card numbers & passwords. The less you have on paper, the better.
  • Guard your social security number. Do not put it on your checks or in your wallet.
  • Be alert when providing personal information. If a company calls you asking for personal information, a good practice is to call them back before giving any info. Call them back on a phone number you know to be accurate.
  • Try not to use your mailbox for outgoing mail. Thieves raid mailboxes to steal information.
  • Destroy all personal identifying documents before throwing them away. Use a home shredder or come to one of our Shred Days.
  • Pay attention to billing cycles. If your statements do not arrive on time, contact those companies.
  • Keep your contact information updated with the Credit Union. It's important we're able to reach you.
  • Review your credit report often. Free copies are available once per year through the Annual Credit Report site.


If you believe you are a victim of fraud, visit this page immediately to know what actions to take »


Beware of Coronavirus Scams

Criminals are using the Coronavirus outbreak to promote fear and steal money from the innocent. Here are some types of scams that you should be on the lookout for:

  • The pandemic has caused a massive shift in the number of employees who are working remotely. Cybercriminals will call and pose as support personnel from the companies that your organization may be using to allow you to work remotely. Typically, the caller will try to gain your trust by stating your job title, email address, and any other personal information. Then, the caller claims that they will send you an email that includes a link that you need to click for important information.
  • Be aware of emails you receive as some may appear to come from organizations such as the CDC (Centers for Disease Control), or the WHO (World Health Organization). Scammers have crafted emails that appear to come from these sources, but they actually contain malicious phishing links or dangerous attachments.
  • Be aware of emails that ask for charity donations for studies, doctors, or victims that have been affected by the COVD-19 Coronavirus. Scammers often create fake charity emails after global phenomenons occur, like natural disasters, or health scares like the COVID-19.
  • Be aware of emails that claim to have a “new” or “updated” list of cases of Coronavirus in your area. These emails could contain dangerous links and information designed to scare you into clicking on the link.
  • Be aware of Coronavirus Maps indicating how it's spreading throughout the world. Many of these maps malicious stealing software.

Be sure to never click on links or download attachments from an email that you were not expecting! If you want to make a charitable donation, go to the charity website of your choice to submit your payment.


If you believe you are a victim of fraud, visit this page immediately to know what actions to take »