Serving Our Members Safely
Important Updates Regarding the Coronavirus Pandemic

As we continue to navigate this historic Coronavirus health challenge, nothing is more important than protecting the health and financial well-being of our members, our employees and the communities we serve.

Our leadership team is closely monitoring the coronavirus situation with information from the Centers for Disease Control (CDC) and local, state and federal health officials. We are evaluating and adapting operations on a daily basis. Updates will continue via this page, mobile and online banking, social media and email.


We are here for you
We understand the impact of the coronavirus pandemic may challenge your household’s budget and are here to help relieve your financial worries. We have a variety of resources available to you; each designed to ease the “cash flow” of your monthly budget. 

Additionally, if find you are unable to keep current with payment obligations, please contact us. We may be able to offer a short-term loan modification, restructuring for lower loan payments, and we can introduce you to a variety of financial wellness educational resources, financial counseling and debt management plans.
 

NEW:
Change to lobby services

  • Our Van Nuys, CA Branch is now offering appointment-based service. (3/27/2020)
     
  • All local branches (3/24/2020)
    Your Credit Union is following the recommendations of the Center for Disease Control to limit high traffic, larger group gatherings and will switch to appointment-only services for all branch lobbies, effective Wednesday, March 25th until further notice.

    Service will remain unchanged via the branch drive-up tellers and/or interactive tellers and ATMs.  To make an appointment, please call 800-325-9905.  Thank you for your understanding, flexibility and patience as we navigate through these disruptive and unprecedented times together.


Managing Your Money Remotely
As a reminder, there are a number of convenient ways to manage your financial transactions with us:

  • OnlineAccess and MobileAccess+
    Access your accounts, pay bills, make eDeposits, transfer funds, plus more.
  • Account Access by Phone: 314-771-0064 or 800-228-6755
  • Our Contact Center Team: 800-325-9905
  • ATMs: Access at 30,000+ surcharge free CO-OP Network ATMs across the country
  • Drive-up Service (St. Louis members metro area & Cedar Hill, TX)
    St. Louis branch locations each offer drive-up service (with the exception of our branch located within Nestlé Purina offices).  Our Cedar Hill, TX, branch offers drive-up service as well. Here you can perform the same transactions you do in-branch with a teller.


Please Beware of Scams Related to Coronavirus
Unfortunately, scams designed to take advantage of consumer fears surrounding the Coronavirus are emerging. Websites selling bogus products, emails designed to capture personal information, and fake social media posts have been identified. Visit our fraud page to learn more about these scams »

The Federal Trade Commission (FTC) also offers several tips to avoid the most common Coronavirus scams and you can stay up to date with consumer alerts from the FTC.

 

 


For more information on Coronavirus, visit the CDC website for many resources including frequently asked questions, travel recommendations, and regular updates about the outbreak situation.