3/2/21: Bill Pay Intermittent Outage
Bill Pay is currently unavailable, but we are looking into resolving the issue. You may see an error message for this service option at this time. We apologize for the inconvenience.
2/22/21: Cedar Hill Branch Lobby Closed Until Further Notice
Our branch lobby in Cedar Hill, TX is closed due to water damage. At this time, we do not have a set date on when it will open again.
The drive-thru will still be available during normal business hours. We apologize for any inconvenience.
1/1/21: Second Round Stimulus Payments
As your trusted financial partner, we wanted to let you know what we have found to help answer questions from members about their second round of Economic Impact Payments.
You can track the status of your second stimulus payment here »
If you are still waiting to receive your second stimulus payment through direct deposit, it may be due to a processing error between your electronic tax filing system and the IRS. According to the IRS, “Because of the speed at which the law required the IRS to issue the second round of Economic Impact Payments, some payments may have been sent to an account that may be closed or, is no longer active, or unfamiliar. By law, the financial institution must return the payment to the IRS.”
If you are waiting to receive your second stimulus payment by mail, hang in there. You could receive your stimulus payment by check or prepaid debit card through January 15th.
Please note that it may not arrive using the same method as your first stimulus payment: https://www.irs.gov/newsroom/treasury-issues-millions-of-second-economic-impact-payments-by-debit-card
For more information regarding your second stimulus payment, please visit the IRS website’s Frequently Asked Questions page.
12/2/20: Bill Pay & Mobile Update
Please be aware that our bill pay agreement has been updated. Please review our updated Bill Payment Agreement. Continued use of the Bill Payment service after December 2020 constitutes your agreement to the updated bill payment agreement.
To keep up with the most recent security trends and ensure our services are working at their highest potential, the following devices will no longer be supported on the newest version of our mobile app:
- Android devices running operating systems below version 8.0
- Apple iOS devices below version 12.2
Although outdated devices may remain overall functional, we cannot guarantee compatibility on our banking platforms after this date. We encourage all members to review the version of their devices and update if necessary.
The mobile app has also updated its software requirements. These updates include:
- A more modernized look.
- Bill Pay will now allow a memo line in the mobile app.
- Settings has moved from “More” section to the top of the page:
- Your last login date will now appear:
1/5/21: Bill Pay Issues Resolved
Members using iPhone version 14.3 may now be able to access Bill Pay. If the issue is persisting then you may need to update the app to its latest
version. Here's how:
- Visit the app store
- Search for the Together CU
- Click “Update”
To set your phone to automatically update the app, go to your phone's settings, scroll down to "App Store" and turn on "App Updates" under Automatic Downloads
3/1/20: Online Banking Changes
How data details are displaying:
- Direct/Payroll Deposit
Direct deposit will now disburse funds to your other intended accounts right away, rather than appearing in your primary account first and then disbursing.
(Previously on our “old” system, the total amount of a direct deposit would post to an account and, in turn, allocations would then transfer to other account suffixes such as loans, checking and savings)
- “Cross Account Access” Accounts Displaying Joint Owners:
If you have multiple accounts set up with “cross account access” to transfer to/from, you will see the primary account owner displaying as a “joint owner”. For example: Joe Member is primary owner on account 123456 and account 567890. When Joe Member logs in to OnlineAccess using credentials for account 123456, the description under account 567890 will display: Joint owner Joe Member *7890
- Account Suffixes:
Single digit savings account and loan suffixes are not displaying leading zeros. For example, your savings account may appear as XXXXXX-0 instead of XXXXXX-00.
- Loan Amount Due:
If you have a closed-end loan (such as an auto loan) and have paid more than your scheduled loan payment by rounding up your payments or making extra payments, the amount due displayed is the amount necessary to keep your loan current and advance its due date. This amount may not be your regular payment amount. If you wish to pay your “regular payment amount”, please enter that amount into the payment field.
If you are past-due on your loan payment(s), the amount due displayed is the total of the past due principal displayed in the loan’s “Account Details” PLUS your regular payment amount.
Please note: If you make your loan payments online, in Move Money, the payment amount IS NOT prefilling the payment field, however the amount due appears to the right of the field. As noted, this may/may not be the regular payment amount. In Pay Your CU Loan, the amount due IS prefilling in the payment field. As noted, this may/may not be the regular payment amount.
Minor Changes to Account Access by Phone:
- For Money Market account holders only:
Money market accounts have recently been moved to under the checking accounts option (before, money market accounts were found under the saving accounts option)
Mortgage Payment Posting:
- Typically, mortgage payments take up to two business days to post. Your payment will not display online until they officially post. Rest assured, your payment date is accurate to the date your payment was made. Therefore, if you made a payment before the intended due date, it will not be seen as late.
Minimum credit card payments in OnlineAccess vs statement:
- For Together CU credit card users:
You may start to see a slight difference in minimum payment amounts as they appear in OnlineAccess and your actual statement. In OnlineAccess, you may see a rounded dollar amount. For example, if the minimum payment amount on your statement is $101.09, then it may show as $102 via OnlineAccess. The minimum payment in OnlineAccess is current one to reference.