Activate your new card today
 by calling 800-631-3197.


You can create a PIN by calling PIN Now at 888-886-0083.

Cards Conversion Information (updated November 24, 2021)

Your card is getting an upgrade!

Important reminders for debit cardholders:

  • Some members are experiencing issues at certain retailers who have not yet updated their card systems. Most common examples include Walmart, Sam's Club and Mobil on the Run. We are working closely with our partners at Visa to ensure that all merchants are up to date and ready to accept your card.
  • Please activate your new debit card if not already. You can activate your new card by calling 800-631-3197.
     
  • Ability to add your new card to Apple Pay, Google Pay, or other digital wallet options will be available December 21.
     
  • Please note, if a merchant recently issued a refund to your old debit card, your refund will post to your new card but may be delayed.
     
  • You can create your PIN by staying on the line after calling to activate your new card OR by calling PIN Now at 888-886-0083. Please note, you can use the same PIN as your old card but will still need to set it for your new card regardless.
     
  • Activate your Card Controls today!


Important reminders for credit cardholders:

  • Please note, we are aware that existing points are currently not displaying in your online banking account. Rest assured, we are working to resolve this and your points will be displaying as normal within the next few days.
     
  • New credit cards have been mailed! Please activate this new card once received by calling 800-631-3197. Your existing Together CU credit card will continue to work for only a limited time after receiving your new credit card.
     
  • Ability to add your new card to Apple Pay, Google Pay, or other digital wallet options will be available December 21.
  • You will not be able to access past credit card statements online. If you need a copy of a past statement then you will need to request one by contacting the Credit Union.
     
  • Credit cardholders with bill pay or who mail in payments will need to send payments to this new address: PO BOX 660493, Dallas, TX 75266-0493.
     
  • Activate your Card Controls today!


For any other questions regarding this exciting change, please refer to the frequently asked questions below:

For members with a credit card

 

For members with a debit card