Service Updates

5/2/2025: Attention: We are currently experiencing intermittent outages in Online and Mobile Banking.

We are currently experiencing intermittent outages in Online and Mobile Banking. We are working diligently to resolve the issue and apologize for any inconvenience this may cause. Thank you for your patience. 

 

8/5/2024: Our Orlando, FL branch will have a delayed opening on Monday, August 5th. 

Our Orlando, FL branch will have a delayed opening on Monday, August 5th due to inclement weather. Remember, you can access your account 24/7 through online or mobile banking. 

 

5/20/2024: Our Fort Collins, CO branch will be closed during lunch hours 1:30 P.M - 2:45 P.M beginning Monday, May 20th.

Our Fort Collins, CO branch will be closed during lunch hours 1:30 P.M - 2:45 P.M beginning Monday, May 20th.  Remember, you can access your account 24/7 through online or mobile banking.

4/24/2024: Phone system improvements are here - now you can call Heather 24/7!

Heather is live! Our favorite virtual assistant, Heather, just got a promotion to better serve you. Starting today, Heather is expanding her services to receive phone calls to help answer your questions and provide support 24/7 from our website, via online and mobile banking and soon, by phone! Click here to learn more.

If you need assistance while you are online, remember Heather is available to chat any time on TogetherCU.org via the chat icon in the bottom righthand corner of your screen.

 

4/15/2024: Our Tampa branch will have new Friday hours effective April 19th, 2024.

To ensure that we can continue to serve our members effectively during business hours, we are making an adjustment to the Friday operating hours of our Tampa, FL branch. New hours will be Monday - Friday from 8:30 A.M. – 5 P.M.

The new hours will go into effect on Friday, April 19th, 2024. As a reminder, you can access your account 24/7 through online or mobile banking. Thank you for being a Valued Member!

 

3/20/2024: Our Cedar Hill, TX branch will have new hours effective March 25th, 2024.

To ensure that we can continue to serve our members effectively during business hours, we are making an adjustment to the operating hours of our Cedar Hill, TX branch. New hours for lobby and drive-up are Monday - Friday, 9 A.M. - 5 P.M. and Saturday, 9 A.M. - 12 P.M. There will be temporary daily lunch closure from 12 P.M. to 1 P.M. The new hours will go into effect on Monday, March 25th. As a reminder, you can access your account 24/7 through online or mobile banking. Thank you for being a Valued Member!

 

2/23/2024: FRAUD ALERT -  Potential Threats From Scammers Impersonating Tech Support From Well-Known Companies

All Attention: Be aware of potential threats from scammers impersonating tech support from well-known companies. These scammers may try to impersonate tech support via phone call, text message or pop-ups on your device. Do not give out any account information, provide remote access to your device or click on links in these messages. If you have questions about any messages you receive, we're here to help. Please contact us directly at 800-325-9905.

 

1/12/2024: Our Cedar Hill, TX branch will be closed during lunch hours 12 P.M - 1 P.M beginning Tuesday, January 16th.

Our Cedar Hill, TX branch will be closed during lunch hours 12 P.M - 1 P.M beginning Tuesday, January 16th.  Remember, you can access your account 24/7 through online or mobile banking.

 

11/24/2023: Warning! Fraudulent Calls Reported Claiming to be from Together CU Members have reported receiving calls from someone claiming to be from the Credit Union who asked to validate a transaction on their card.

Warning: Fraudulent Calls Reported Claiming to be from Together CU Members have reported receiving calls from someone claiming to be from the Credit Union who asked to validate a transaction on their card. Remember: we will never call you and ask you for your personal information. If you receive a similar call, please hang up. When in doubt, or if you are concerned you may have given out your information, please call us immediately so we can help protect your account.
 

7/19/2023: Warning! Fraudulent Calls Reported

Warning! Fraudulent Calls Reported Claiming to be from Together CU Members have reported receiving calls from someone claiming to be from the Credit Union who asked for their Login ID, Password, and/or a one-time passcode. Remember: we will never call you and ask you for your personal information. If you receive a similar call, please hang up. When in doubt, or if you are concerned you may have given out your information, please call us immediately so we can help protect your account.

 

5/11/2023: Tampa Branch - Effective immediately, the ATM and overnight drop box located at our Tampa location (3209 E Busch Blvd, Tampa, FL 33612) will be closed outside of regular business hours.

Effective immediately, the ATM and overnight drop box located at our Tampa location (3209 E Busch Blvd, Tampa, FL 33612) will be closed outside of regular business hours. Please note, our open branch hours are Monday-Thursday from 8:30am to 5pm and Friday from 8:30am to 6pm. For account access during this time we have our remote deposit feature available through Online/Mobile Banking. You can also find other fee-free CO-OP ATMs through our app or on the Locations page on our website » to assist you with your needs. For all other needs, there will be live assistance available as usual during business hours.

Please contact our Member Contact Center at 800-325-9905 or email [email protected] if you have any questions.

 

4/19/2023: Fraud Alert! Fraudulent Text Messages (SMS Phishing) Have Been Reported. 

We have several reports from members stating they received a text message from Together CU about potential fraud transactions. The SMS provides a link that directs them to a fake Together CU login page. Please remember we will NEVER contact you and ask for your card number, account number, PIN, or password. When in doubt, call us at a trusted number (your local branch or our main number, 800-325-9905). If you suspect fraudulent activity, please notify us immediately so we can help protect your account.